Privacy Policy

SmartHome Gear > Privacy Policy

Privacy Policy for Smart Home Gear LLC (smartheromegear.us)

1. Introduction

Welcome to Smart Home Gear LLC (“Smart Home Gear,” “we,” “us,” or “our”). We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the information we obtain from visitors to and users of our website, smartheromegear.us (the “Website”), and through our business interactions related to our smart home installation and consultation services (the “Services”).

Smart Home Gear LLC is a Limited Liability Company registered in California (File No: B20250035336), with its principal place of business at 36 Circle Dr, Glen Cove, NY 11542.

This Privacy Policy is designed to help you understand your privacy rights and how we handle your data. By accessing or using our Website or Services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our Website or Services.

2. Scope of This Policy

This policy applies to information we collect:

  • On this Website.
  • In email, text, and other electronic messages between you and this Website or our team.
  • When you request a quote, consultation, or engage our Services.
  • Through any offline interactions related to our Services.

It does not apply to information collected by:

  • Us offline or through any other means not directly related to providing information or our core Services (e.g., employee data).
  • Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.

3. Information We Collect About You and How We Collect It

We collect several types of information from and about users, including:

a. Information You Provide Directly to Us:

  • Contact Information: When you fill out forms, request a quote, or contact us via email (consult@smarthomegear.us or other means), you may provide personal information such as your full name, postal address, email address, and telephone number.
  • Property Information: To provide accurate quotes and Services, you might provide details about your home or property, including its size, layout, existing systems, and your specific smart home needs or goals.
  • Communication Records: If you contact us, we may keep records and copies of your correspondence (including email addresses and the content of emails).
  • Service & Billing Information: If you engage our Services, we will collect information necessary to fulfill the Service Agreement, including service details and potentially billing or payment information (though specific payment details like credit card numbers might be handled directly by a third-party processor).

b. Information We Collect Automatically:

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, Browse actions, and patterns, including:

  • Log Data: Details of your visits to our Website, including traffic data, location data (generally, not precisely), logs, and other communication data and the resources that you access and use on the Website.
  • Device Information: Information about your computer and internet connection, including your IP address, operating system, and browser type.
  • Usage Details: Information about how you use our Website, such as which pages you visit, how long you stay, and the links you click.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies): A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
  • Web Beacons: Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics.
  • Analytics Services: We may use third-party analytics services (like Google Analytics) that use cookies and similar technologies to collect and analyze information about use of the Website and report on activities and trends.

4. How We Use Your Information

We use the information that we collect about you or that you provide to us, including any personal information, for various purposes, including:

  • To present our Website and its contents to you.
  • To provide you with information, products, or Services that you request from us.
  • To provide quotes, consultations, and estimates.
  • To fulfill our obligations and enforce our rights arising from any Service Agreements entered into between you and us, including for billing and collection.
  • To communicate with you about your account, our Services, and any updates.
  • To notify you about changes to our Website or any products or Services we offer.
  • To improve our Website, Services, marketing, customer relationships, and experiences.
  • For internal business purposes, such as data analysis, audits, and security monitoring.
  • To comply with legal obligations and protect our legal rights.
  • For marketing purposes (where permitted by law and with your consent where required), such as sending you newsletters or promotional materials we believe may interest you.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

5. How We Share Your Information

We do not sell your personal information in the traditional sense (i.e., for monetary value). However, we may disclose or “share” (as defined under certain laws like the CCPA/CPRA) personal information that we collect or you provide as described in this Privacy Policy:

  • To Service Providers: We may share your information with third-party contractors, service providers, and other third parties we use to support our business (e.g., website hosting, IT support, analytics providers, project management tools, potential payment processors) and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To Fulfill Your Request: If you request a Service that involves third-party products, we might share necessary information with those product manufacturers or distributors.
  • For Business Transfers: In the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Smart Home Gear LLC’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, personal information held by us may be among the assets transferred.
  • For Legal Reasons: We may disclose your personal information if we are required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency), to enforce our Terms of Use or Service Agreements, or to protect the rights, property, or safety of Smart Home Gear LLC, our customers, or others.
  • With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

6. Your Privacy Rights (California Residents – CCPA/CPRA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). These rights include:

  • The Right to Know/Access: You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.
  • The Right to Delete: You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.
  • The Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
  • The Right to Opt-Out of Sale/Sharing: You have the right to direct us not to “sell” or “share” your personal information. While we don’t sell data for money, some data sharing for analytics or cross-context behavioral advertising might fall under this definition. You can exercise this right via the contact methods below.
  • The Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to limit our use of “sensitive personal information” (if we collect it) to certain business purposes.
  • The Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

Exercising Your Rights: To exercise these rights, please submit a verifiable consumer request to us by emailing consult@smarthomegear.us. We will need to verify your identity before processing your request and may ask for additional information to do so.

7. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. We use SSL/TLS encryption for data transmitted on our Website.

However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Children’s Privacy

Our Website and Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at consult@smarthomegear.us.

10. International Data Transfers

Our Website is hosted and operated in the United States. If you are accessing the Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. By using our Website, you consent to this transfer, storage, and processing.

11. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Information

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us at:

Smart Home Gear LLC Attn: Privacy Officer 36 Circle Dr Glen Cove, NY 11542 Email: consult@smarthomegear.us